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(NCE) Dynamics 365 Customer Service Digital Messaging and Voice Add-in | Dynamics 365 | Microsoft
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(NCE) Dynamics 365 Customer Service Digital Messaging and Voice Add-in

SKU:

AVAILABILITY: In stock (0 items)

PRODUCT TYPE: Dynamics 365

VENDOR: Microsoft

The (NCE) Dynamics 365 Customer Service Digital Messaging and Voice Add-in is a powerful extension designed to elevate customer service capabilities. This add-in enhances communication by integrating various digital messaging channels and voice interactions into the Dynamics 365 Customer Service...

$90.00 USD $108.00 USD
(NCE) Dynamics 365 Customer Service Enterprise | Dynamics 365 | Microsoft
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(NCE) Dynamics 365 Customer Service Enterprise

SKU: CFQ7TTC0LFDZ:0001:Commercial

AVAILABILITY: In stock (-46 items)

PRODUCT TYPE: Dynamics 365

VENDOR: Microsoft

The Dynamics 365 Customer Service Enterprise license, part of the New Commerce Experience (NCE), offers a robust solution for organizations aiming to elevate their customer service capabilities. This license is designed for businesses that require advanced functionalities to manage complex...

$95.00 USD $114.00 USD
(NCE) Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer | Dynamics 365 | Microsoft
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(NCE) Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer

SKU: CFQ7TTC0LFDZ:0003:Commercial

AVAILABILITY: In stock (0 items)

PRODUCT TYPE: Dynamics 365

VENDOR: Microsoft

The Dynamics 365 Customer Service Enterprise Attach is a strategic offering from Microsoft, tailored to augment existing Dynamics 365 base solutions with robust customer service capabilities. This attachment seamlessly integrates with qualifying Dynamics 365 base offers, empowering organizations to elevate...

$20.00 USD $24.00 USD
(NCE) Dynamics 365 Customer Service Enterprise Device | Dynamics 365 | Microsoft
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(NCE) Dynamics 365 Customer Service Enterprise Device

SKU: CFQ7TTC0LFDZ:0006:Commercial

AVAILABILITY: In stock (0 items)

PRODUCT TYPE: Dynamics 365

VENDOR: Microsoft

The Dynamics 365 Customer Service Enterprise Device is a specialized tool offered within Microsoft's Dynamics 365 suite, tailored to enhance customer service operations. This device is designed to empower customer service representatives with the necessary tools and resources to deliver...

$145.00 USD $174.00 USD
(NCE) Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on | Addon | Microsoft
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(NCE) Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on

SKU:

AVAILABILITY: In stock (0 items)

PRODUCT TYPE: Addon

VENDOR: Microsoft

The Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on represents a transformative advancement within Microsoft's Dynamics 365 suite, specifically engineered to revolutionize customer service operations. This innovative add-on seamlessly integrates with Dynamics 365 Customer Service, introducing cutting-edge voicebot capabilities to...

$125.00 USD $150.00 USD
(NCE) Dynamics 365 Customer Service Professional | Dynamics 365 | Microsoft
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(NCE) Dynamics 365 Customer Service Professional

SKU: CFQ7TTC0LFNK:0001:Commercial

AVAILABILITY: In stock (0 items)

PRODUCT TYPE: Dynamics 365

VENDOR: Microsoft

(NCE) Dynamics 365 Customer Service Professional license, under the New Commerce Experience (NCE), is designed for businesses seeking a cost-effective solution to provide exceptional customer service without the complexity of advanced features. It enables organizations to manage and resolve customer...

$50.00 USD $60.00 USD
(NCE) Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer | Dynamics 365 | Microsoft
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(NCE) Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer

SKU: CFQ7TTC0LFNK:0003:Commercial

AVAILABILITY: In stock (0 items)

PRODUCT TYPE: Dynamics 365

VENDOR: Microsoft

The Dynamics 365 Customer Service Professional Attach is a strategic offering by Microsoft, designed to enhance existing Dynamics 365 base solutions with robust customer service functionalities. This attachment seamlessly integrates with qualifying Dynamics 365 base offers, empowering organizations to elevate...

$20.00 USD $24.00 USD
(NCE) Dynamics 365 Customer Service unified routing add-on | Addon | Microsoft
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(NCE) Dynamics 365 Customer Service unified routing add-on

SKU: CFQ7TTC0LFDZ:0007:Commercial

AVAILABILITY: In stock (0 items)

PRODUCT TYPE: Addon

VENDOR: Microsoft

The Dynamics 365 Customer Service Unified Routing Add-on epitomizes a paradigm shift within Microsoft's Dynamics 365 suite, poised to revolutionize the customer service landscape. This innovative add-on seamlessly integrates with Dynamics 365 Customer Service, introducing a sophisticated routing engine that...

$800.00 USD $960.00 USD
(NCE) Dynamics 365 Customer Service Voice Channel Add-in | Dynamics 365 | Microsoft
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(NCE) Dynamics 365 Customer Service Voice Channel Add-in

SKU: CFQ7TTC0J7N8:0001:Commercial

AVAILABILITY: In stock (0 items)

PRODUCT TYPE: Dynamics 365

VENDOR: Microsoft

The Dynamics 365 Customer Service Voice Channel Add-in is a game-changing enhancement within the Dynamics 365 suite, tailored to redefine customer service experiences. This innovative add-in seamlessly integrates with Dynamics 365 Customer Service, introducing powerful voice channel capabilities to augment...

$75.00 USD $90.00 USD
(NCE) Dynamics 365 Customer Voice | Dynamics 365 | Microsoft
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(NCE) Dynamics 365 Customer Voice

SKU: CFQ7TTC0HKJ7:0001:Commercial

AVAILABILITY: In stock (0 items)

PRODUCT TYPE: Dynamics 365

VENDOR: Microsoft

(NCE) Dynamics 365 Customer Voice2,000 survey responses per tenant/month. Connect Customer Voice with your Dynamics 365 instance and collect feedback through surveys. Dynamics 365 Customer Voice is an enterprise feedback management application you can use to easily keep track of...

$200.00 USD $240.00 USD
(NCE) Dynamics 365 Field Service | Dynamics 365 | Microsoft
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(NCE) Dynamics 365 Field Service - Original License for Business

SKU: CFQ7TTC0LFNL:0001:Commercial

AVAILABILITY: In stock (0 items)

PRODUCT TYPE: Dynamics 365

VENDOR: Microsoft

Dynamics 365 Field Service is a powerful solution designed to help businesses optimize their field operations, ensuring timely service and efficient resource management. By acquiring a Dynamics 365 Field Service license, businesses gain access to advanced tools that enable them...

$95.00 USD $114.00 USD
(NCE) Dynamics 365 Field Service - Resource Scheduling Optimization | Dynamics 365 | Microsoft
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(NCE) Dynamics 365 Field Service - Resource Scheduling Optimization

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AVAILABILITY: In stock (0 items)

PRODUCT TYPE: Dynamics 365

VENDOR: Microsoft

(NCE) Dynamics 365 Field Service - Resource Scheduling Optimization is an advanced solution designed to enhance the efficiency of field service operations through intelligent scheduling. This tool leverages AI-driven insights to optimize the allocation of resources, ensuring that the right...

$30.00 USD $36.00 USD
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SUBSCRIPTION AGREEMENT 

In addition to any other End User License Agreement, Terms of Use, Privacy Policy, and/or policies issued by Microsoft and/or Software Brokers of America, Inc. (“PartnerHelper”), the following additional Special Product Terms apply to the Microsoft New Commerce Experience (“NCE”) for licensed-based subscriptions (e.g., Office 365, Dynamics 365, Microsoft 365, etc.) (the “License(s)” and/or “Subscription(s)”). In view of the foregoing, these Special Product Terms, provided by Microsoft, will govern the relationship between Microsoft, PartnerHelper, and the end users (the “Clients”) concerning the Microsoft products.  

It is the PartnerHelper client’s responsibility to carefully review this document and understand the new functionalities the NCE offers, as well as the new options and policies related to the management, terms, and payment of the Subscription. 

Subscription Term: 

  • 1-month Subscription (Monthly Commitment) 
  • PartnerHelper clients may change the number of Licenses month to month. 
  • Pricing is 20% higher than the 12-month Subscription (Annual commitment). 
  • Price protection for only 1 month (starting when PartnerHelper client subscribes to the service) 
  • Billing option: Monthly 
  • 12-month Subscription (Annual commitment) 
  • PartnerHelper clients may not decrease the number of Licenses nor downgrade the service. 
  • Same annual price as previous 12-month Subscription. 
  • Price protection for 12 months. 
  • Billing options: Annual or upfront. 
  • 36-month Subscription (3 years commitment) 
  • PartnerHelper clients may not decrease the number of Licenses nor downgrade the service. 
  • Same annual price as previous 12-month Subscription. 
  • Price protection for 36 months. 
  • Billing options: Annual or upfront. 

 Upgrades:

  • PartnerHelper clients may only upgrade from one paid Subscription to another paid Subscription. 
  • Paid-to-paid upgrades allow upgrades from their current SKU to one with added services. 
  • Subscription downgrades are NOT supported. Any purchases will be automatically invoiced and billed, with no opportunity for refunds.  

 Auto-renew: 

  • When Auto-renew is On: 
  • This is the default value for Auto-renew setup. 
  • Subscription renews at the end of the term. 
  • When Auto-renew is Off: 
  • Subscription does not renew at the end of the term. 
  • Subscription enters “Disabled” status. 

 Cancellation: 

  • Subscriptions can NOT be cancelled after their provisioning. 

 Suspension: 

  • PartnerHelper may suspend and resume a Subscription at any time without cancellation or termination; billing shall continue during suspension. 
  • PartnerHelper will suspend subscriptions if the customer has two overdue invoices. The subscriptions can be made “Active” again after overdue invoices payment. 
  • When subscriptions are suspended immediately enters “Disabled” status: 
  • PartnerHelper clients can’t access services or files.
     

 Billing cycle: 

  • Billing Type = Monthly (with 1-year commitment) – P1Y 
  • You will be billed monthly in advance the first day of each month. Price is protected for 1 year. Subscription will auto-renew by default.  
  • Billing Type = Annual Prepaid (with 1-year commitment) - P1Y  
  • You will be billed full amount in advance and have the service for one year starting from the date of payment. Price is protected for 1 year. Subscription will auto-renew by default. 
  • Billing Type = Annual Prepaid (with 3-year commitment) - P3Y  
  • You will be billed annually in advance and have the service for three years starting from the date of payment. Price is protected for 3 years. Subscription will auto-renew by default. 

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Subscription Term: 

  • 1-month Subscription (Monthly Commitment) 
  • PartnerHelper clients may change the number of Licenses month to month. 
  • Pricing is 20% higher than the 12-month Subscription (Annual commitment). 
  • Price protection for only 1 month (starting when PartnerHelper client subscribes to the service) 
  • Billing option: Monthly 
  • 12-month Subscription (Annual commitment) 
  • PartnerHelper clients may not decrease the number of Licenses nor downgrade the service. 
  • Same annual price as previous 12-month Subscription. 
  • Price protection for 12 months. 
  • Billing options: Annual or upfront. 
  • 36-month Subscription (3 years commitment) 
  • PartnerHelper clients may not decrease the number of Licenses nor downgrade the service. 
  • Same annual price as previous 12-month Subscription. 
  • Price protection for 36 months. 
  • Billing options: Annual or upfront. 

 Upgrades:

  • PartnerHelper clients may only upgrade from one paid Subscription to another paid Subscription. 
  • Paid-to-paid upgrades allow upgrades from their current SKU to one with added services. 
  • Subscription downgrades are NOT supported. Any purchases will be automatically invoiced and billed, with no opportunity for refunds.  

 Auto-renew: 

  • When Auto-renew is On: 
  • This is the default value for Auto-renew setup. 
  • Subscription renews at the end of the term. 
  • When Auto-renew is Off: 
  • Subscription does not renew at the end of the term. 
  • Subscription enters “Disabled” status. 

 Cancellation: 

  • Subscriptions can NOT be cancelled after their provisioning. 

 Suspension: 

  • PartnerHelper may suspend and resume a Subscription at any time without cancellation or termination; billing shall continue during suspension. 
  • PartnerHelper will suspend subscriptions if the customer has two overdue invoices. The subscriptions can be made “Active” again after overdue invoices payment. 
  • When subscriptions are suspended immediately enters “Disabled” status: 
  • PartnerHelper clients can’t access services or files.
     

 Billing cycle: 

  • Billing Type = Monthly (with 1-year commitment) – P1Y 
  • You will be billed monthly in advance the first day of each month. Price is protected for 1 year. Subscription will auto-renew by default.  
  • Billing Type = Annual Prepaid (with 1-year commitment) - P1Y  
  • You will be billed full amount in advance and have the service for one year starting from the date of payment. Price is protected for 1 year. Subscription will auto-renew by default. 
  • Billing Type = Annual Prepaid (with 3-year commitment) - P3Y  
  • You will be billed annually in advance and have the service for three years starting from the date of payment. Price is protected for 3 years. Subscription will auto-renew by default. 

 

Services Terms:

  • We will provide one month of support after Go Live (Standard and Advanced Tier).
  • For key user training project stage we will provide 5 sessions of one hour each (Standard and Advanced Tier). 
  • Each requirement must be discussed in previously scheduled sessions approved by the selected resource.
  • Any other information or support must be agreed in advance and charged as additional.
  • PartnerHelper has support and administration contracts for the platform, which can be presented to the client if required in the final stages of project implementation.
  • Business hours: Monday to Friday from 8:00 am to 5:00 pm EST. Requirements outside working hours must be agreed in advance and the rate would be $90 USD/hour.
  • The workplace is remote, a minimum 8 hours will be charged for onsite work. Travel expenses will be added to the project estimate if required, the travel time will not be chargeable.

 

 

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