Subscription Term:
- 1-month Subscription (Monthly Commitment)
- PartnerHelper clients may change the number of Licenses month to month.
- Pricing is 20% higher than the 12-month Subscription (Annual commitment).
- Price protection for only 1 month (starting when PartnerHelper client subscribes to the service)
- Billing option: Monthly
- 12-month Subscription (Annual commitment)
- PartnerHelper clients may not decrease the number of Licenses nor downgrade the service.
- Same annual price as previous 12-month Subscription.
- Price protection for 12 months.
- Billing options: Annual or upfront.
- 36-month Subscription (3 years commitment)
- PartnerHelper clients may not decrease the number of Licenses nor downgrade the service.
- Same annual price as previous 12-month Subscription.
- Price protection for 36 months.
- Billing options: Annual or upfront.
Upgrades:
- PartnerHelper clients may only upgrade from one paid Subscription to another paid Subscription.
- Paid-to-paid upgrades allow upgrades from their current SKU to one with added services.
- Subscription downgrades are NOT supported. Any purchases will be automatically invoiced and billed, with no opportunity for refunds.
Auto-renew:
- When Auto-renew is On:
- This is the default value for Auto-renew setup.
- Subscription renews at the end of the term.
- When Auto-renew is Off:
- Subscription does not renew at the end of the term.
- Subscription enters “Disabled” status.
Cancellation:
- Subscriptions can NOT be cancelled after their provisioning.
Suspension:
- PartnerHelper may suspend and resume a Subscription at any time without cancellation or termination; billing shall continue during suspension.
- PartnerHelper will suspend subscriptions if the customer has two overdue invoices. The subscriptions can be made “Active” again after overdue invoices payment.
- When subscriptions are suspended immediately enters “Disabled” status:
- PartnerHelper clients can’t access services or files.
Billing cycle:
- Billing Type = Monthly (with 1-year commitment) – P1Y
- You will be billed monthly in advance the first day of each month. Price is protected for 1 year. Subscription will auto-renew by default.
- Billing Type = Annual Prepaid (with 1-year commitment) - P1Y
- You will be billed full amount in advance and have the service for one year starting from the date of payment. Price is protected for 1 year. Subscription will auto-renew by default.
- Billing Type = Annual Prepaid (with 3-year commitment) - P3Y
- You will be billed annually in advance and have the service for three years starting from the date of payment. Price is protected for 3 years. Subscription will auto-renew by default.