2,000 survey responses per tenant/month.
Dynamics 365 Customer Voice is an enterprise feedback management application you can use to easily keep track of the customer metrics that matter the most to your business. With deep integration with the Dynamics 365 line-of-business applications, Dynamics 365 Customer Voice adds rich insights by feeding real-time survey data into customer records. Dynamics 365 Customer Voice provides an easy and friction-free experience, from creating surveys to generating actionable insights based on customer feedback with minimal setup time.
With Dynamics 365 Customer Voice, you can create and distribute surveys and store survey responses in Dynamics 365 along with other Dynamics 365 data. After the survey is created, you can distribute surveys by using email, Power Automate, anonymous link, embedding it in web page, or generating a QR code. Responders can respond to the survey questions by using any web browser, even on mobile devices.
Dynamics 365 Customer Voice is included with the following Dynamics 365 products:
- Sales Enterprise
- Customer Service Enterprise
- Field Service
- Customer Insights
- Human Resources
- Project Service Automation